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    Frequently Asked Questions


    Attending In-Person


    How do I register? 

    Click ‘APPLY TO ATTEND IN-PERSON' in the toolbar at the top of the page. You will be redirected to the registration page to apply for a place and you will receive a confirmation email with your booking information.


    How will I gain entry to the event?

    Once you have completed your registration you will receive a confirmation email with either an approval or decline within 2-5 working days of applying. When you arrive at the venue on the day, please bring your ticket or state your name, and you will receive a badge providing you entry to the event.


    Why can't I find any emails related to the event?

    You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

    Pass Queries


    What is the cancellation policy?  

    If you can no longer attend the conference and you have had your pass confirmed, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about the cancellation policy, please visit our FT Live Terms and Conditions page.


    Can I transfer or upgrade my pass?

    If you would like to transfer your pass to another person, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

    Venue


    How do I get to the venue?

    The address and details on how to get to to the venue can be found here.


    Is the venue accessible? 

    We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.

    Hospitality 


    Will food and drink be provided at the event?

    There will be a networking drinks reception at the end.


    Contact Us

    If you are experiencing technical difficulties please contact our team for more information:  

    ftlive@ft.com | +44 (0) 207 775 6653

    Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.


    Speaking Opportunities

    Michaela Ridgway
    michaela.ridgway@ft.com

    Sponsorship Opportunities 

    Amy Heap
    amy.heap@ft.com

    Delegate Services 

    James Jago
    james.jago@ft.com

    © Financial Times Live

    FT Live and its journalism are subject to a self-regulation regime under the FT Editorial Code of Practice

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